Refund policy

All sales are final. E&B Cabinets products are built and packed to order, and the cost of building and freight shipping cabinets is too high to accept returns. All cabinet, hood, panel, trim and molding orders are final sale. We work with you before you order, including through our layout design service, so please check your cabinet list carefully before placing your order.

Damaged items. If anything in your order arrives damaged, we will ship a replacement at no cost within 7 days. To make a claim:

Inspect your shipment at delivery and write any visible damage on the freight delivery receipt before you sign it.
Contact us through chat on our website or at hello@eandbcabinets.com within 48 hours of delivery, with your order number and photos of the damaged item and its packaging.
Keep the damaged item and its packaging until your claim is resolved.

Wrong or missing items. If an item does not match your order, or something is missing, contact us within 48 hours of delivery and we will send the correct item at no cost.

Changes and cancellations. Orders go into production quickly. Contact us right away if you need to change or cancel. Once an order is in production it cannot be changed or cancelled.

Samples and the layout design fee. Samples are not returnable. The cost of your samples is added to your account as store credit for your cabinet order. The $200 layout design fee is credited in full to your cabinet order.

Questions? Chat with us on our website or email hello@eandbcabinets.com.